Answers Before You Buy

Store products are digital visual or creator assets. No physical item is shipped when a product page identifies the purchase as a digital product.

Review the individual product page before purchasing to confirm exactly what is included.

Delivery instructions depend on the digital-delivery process configured for the product and order.

Review the order confirmation, delivery email, and product-page delivery details. When files or instructions are missing, contact support with the order number and product name.

Each completed product page should identify the included assets under What’s Included and list the delivered file formats separately.

Do not assume that preview images, editable source files, alternate versions, animation, or setup services are included unless the product page states that they are.

A ready-made product purchase does not automatically include custom redesign, personalized branding, color changes, animation, installation, or layout revisions.

Custom modifications must be specifically listed with the product or approved through Custom Services.

Compatibility varies by product. Review the Software Compatibility information on the individual product page before purchasing.

A product should not be treated as universally compatible when your software or platform is not specifically listed.

Setup requirements differ according to the product. Some assets require only adding an image source, while others may involve media sources, scene organization, performer placement, transparency, animation, or third-party tools.

Review the product’s Setup Requirements before completing the purchase.

Installation or one-on-one setup is not automatically included with a digital-product purchase unless the product page specifically states otherwise.

Guided setup, troubleshooting, stream remodeling, and complete buildout support are available through The Setup Lab.

Contact support before purchasing and include the product name, streaming software, platform, operating system, intended layout, and the feature you need the asset to support.

Specific information allows the compatibility question to be reviewed more accurately.

Include the order number, purchasing email address, product name, date of purchase, software being used, and a clear description of the issue.

Screenshots or shareable reference links may help when they do not expose private account information.

Check the email address used during checkout, including spam, junk, promotions, and filtered folders.

When the delivery information still cannot be located, submit a support request with the order number and product name.

Usage rights are controlled by the license supplied with the product and the store’s final licensing terms.

Do not assume that purchasing a file provides permission to resell, redistribute, transfer, sublicense, publicly share, or claim ownership of the original design.

No. Do not send passwords, payment details, account recovery codes, private keys, backup codes, or sensitive credentials through the support form or regular messages.

Keep control of private login information and enter it directly yourself whenever account access is required.

Yes. Custom rooms, overlays, animations, alerts, emotes, graphics, bot workflows, automation, and complete brand systems can be requested through Custom Services.

The requested deliverables, creative direction, intended use, formats, timeline, revisions, and price must be scoped before production begins.

Custom pricing depends on the number of assets, level of detail, motion requirements, platform specifications, source materials, delivery needs, and approved revision expectations.

The project scope and price should be confirmed before custom production begins.

Custom Services are for original visual assets, graphics, animation, automation, rooms, overlays, or larger brand systems built for the client.

The Setup Lab provides one-on-one guidance, software configuration, troubleshooting, system organization, stream remodeling, and buildout support.

Include the requested asset, platform, intended use, preferred style, brand colors, current graphics, required dimensions, examples of direction, deadline needs, and the problem the finished work must solve.

Clear information helps determine whether the request is ready for scope review or needs additional clarification.